Privacy policy, effective July 7, 2019.
Who we are
Our company name is Abbott Learning LLC. Our website address is https://www.abbottlearning.com. We also own the Test Prep Works publishing imprint, with the website address www.testprepworks.com.
What personal data we collect and why we collect it
Communication
If you contact us by email, a contact form, or some other means, we will use the contact info you provide in order to respond. We may also store your contact information in a customer database so that we can contact you in the future. You can contact us to request to opt out of future communication or to request that we remove your information from our systems.
Cookies and analytics
This website uses cookies to for analytical purposes. We do not collect names, email addresses, phone numbers, or other information that could be used to identify you. However, these tools do collect information about your location and your IP address. We use this information to understand how people are using this website and to help identify improvements that we can make. We configure our analytics tools so that they do not collect information when a browser’s do-not-track setting is identified and turned on. Follow these links for information about this setting in Chrome, Firefox, and Edge.
Google Analytics — We use Google Analytics to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
HotJar — We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Amazon Associates — Abbott Learning LLC is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. We will receive aggregated reporting of any purchases made on Amazon.com by users who click through a link on our website. We will not retain any information about individual purchases.
Order fulfillment
Orders fulfilled by Abbott Learning LLC — We conduct transactions directly with schools, learning centers, private tutors, and youth organizations to fulfill bulk orders and requests for customized versions of our materials. We will collect and store contact info necessary to fulfill the order. We do not store info about payment accounts, and we do not save physical checks. We use third-party processors for electronic payments, and you can find their privacy policies here: Square, PayPal, Intuit.
Orders fulfilled by Amazon and other online booksellers — Many of our books are available for purchase on Amazon and other online booksellers. The privacy policy of Amazon or the other bookseller is applicable.
Online materials
Abbott Learning LLC makes some of its test prep materials available online through Digital Chalk. We collect data for analytical purposes from your interactions with our online materials, as described in the above section on Cookies and Analytics. When you create an account and use our online materials, you are creating an account with Digital Chalk, and are subject to their privacy policy. Abbott Learning LLC will have access to any of your information within the Digital Chalk system, however, we will not export and retain your information anywhere else.
Who we share your data with
We will not sell or share your information with any third parties, with the exception of entering your information into a third-party database for the purpose of contacting you. You may create accounts with third parties to purchase and access our materials, as described above, in which case you are subject to the policies of the third parties.
How long we retain your data
We will retain your contact info indefinitely so that we are able to communicate and fulfill orders. We retain our analytics data indefinitely. We do not retain paper checks or information about your payment accounts — we destroy that information as soon as the order is processed.
What rights you have over your data
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.